You need to have a user account and login when you wish to:

• Purchase courses or webinars online for PDH credit, or
• Access information stored in My Account, such as your certificates of completion and receipts from previous purchases.

Otherwise, you are free to browse PDHengineer.com without logging in. You have access to a wealth of information on the site, including course descriptions, summaries of state licensing requirements, and abbreviated “preview” versions of each course.

If you prefer to purchase courses or webinars without establishing an online account, you can contact our Customer Service Team toll-free at 1-877-PDHengineer (1-877-734-3644) to use our Courses By Mail service.

Decatur Professional Development, LLC, the parent company of PDHengineer.com, will not share information about you to any other party without your consent, except as follows:

• When purchasing a course using your credit card, information that you input is provided to PayPal, our secure online payment processor.
• We will also provide course completion information to any state engineering board upon request.

PDHengineer.com respects your privacy. Please refer to our Privacy Policy for more information.

PDHengineer makes it easy to access your account even if you’ve forgotten your password or changed your email address.

• If you have simply forgotten your password, click the Forgot Password link located on the My Account log in page.
  • A new password will be sent to your registered email account. Log in with this temporary password, then click the Change Password link to create a new password that is easy for you to remember.
• If you no longer have access to your registered email address, click the Change Email link located on the My Account log in page.
  • You will be asked the “challenge” question that you set up at the time of account creation. When this has been answered correctly, you will be prompted to enter your new email address. You can then use the new email address to access your account and / or to change your password if desired.
• If you cannot remember your password and do not know the answer to your challenge question, contact our Customer Service Team using the Live Support Chat link on any page of our site or call us at 1-877-PDHengineer (1-877-734-3644) for assistance.

You can change your email address in one of several ways.

• If you know your registered email address and password, log in to your account, then click the Change Email Address link in the navigation panel on the left of the page.
  • Your email address will be automatically changed.
• If you no longer have access to your registered email address, click the Change Email link located on the My Account log in page.
  • You will be asked the “challenge” question that you set up at the time of account creation. When this has been answered correctly, you will be prompted to enter your new email address. You can then use the new email address to access your account and / or to change your password if desired.
• If you cannot remember your registered email address or password and do not know the answer to your challenge question, contact our Customer Service Team using the Live Support Chat link on any page of call us at 1-877-PDHengineer (1-877-734-3644) for assistance.

We use the information you provide to us to process purchases, to create your certificate of completion, and to maintain our in-house records of your course completion in accordance with state board requirements. We also may use your email and mailing addresses to communicate information to you about your account.

There are a number of reasons why you may not be able to log in to your account:

• Did you type your email address and password correctly? Check the spelling and try again.
• Is your caps lock on? Your password is case-sensitive and must be entered exactly as it was originally entered. If you cannot remember your password, click the Forgot Password link.
• Are you entering the correct email address? If you cannot remember the email address used to create your account, contact our Customer Service Team at 1-877-PDHengineer (1-877-734-3644)
• Are you a registered user? You must first sign-up as a new user to purchase and take courses on PDHengineer.com.
• Do you have “cookies” enabled on your browser? Cookies are required on PDHengineer.com and a “high security” setting on your browser may block the acceptance of cookies. To check the settings, click your Internet Options settings (the location of this link varies by browser) and check “privacy” or “cookies.”
• Having other issues? Contact our Customer Service Team using the Live Support Chat link, email, or call us toll-free at 1-877-PDHengineer.