Workplace Wars: A Survivor's Guide

In Workplace Wars: A Survivor's Guide, you'll learn ...

• List the three kinds of differences between coworkers that can lead to workplace wars
• Define those differences using typical workplace situations
• Focus on three types of measurements to clarify confusion about content differences
• List at least four subcategories of relational differences that can cause difficulties in the workplace

Overview

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Credit: 4 PDH

Length: 46 pages

Let’s face it - we all know that differences of opinion are inevitable and essential to innovation, creativity, and problem solving. Unfortunately, they can also lead to a lot of interpersonal friction which can escalate into workplace wars. As much as we like to think of ourselves as being in control of our workplace situations, there are times when you just cannot ignore them, walk away, or turn the other cheek. We all have seen the early warning signs that a confrontation with another person, department, or division is inevitable and at some point, we will have to step up and challenge them or stay back and allow them to prevail.

This course will help you identify and understand the factors that can lead to a workplace war and help you devise a strategy that can help you achieve a satisfactory outcome short of going to war or, at least, not experience a result that is excessively unsatisfactory.

Although most people will do everything they can to avoid storm and negative situations, there are times when it is beneficial to confront issues that bother us IN A CONTROLLED MANNER and get opposing viewpoints out into the open so we can deal with them and move forward.

Learning Objectives

Upon completion of this course, participants will be able to:

• List the three types of differences between coworkers that can lead to workplace conflict.
• Define those differences using typical workplace situations.
• Apply three types of measurements to clarify confusion about content differences.
• List at least four subcategories of relational differences that can cause workplace difficulties.
• Describe four types of workplace behavior that are common across work settings.
• Identify specific sources of friction associated with the four types of workplace behavior.
• Devise effective diplomatic strategies for dealing with each of the four behavior types.
• List the three stages of workplace conflict development.
• Develop effective diplomatic strategies for dealing with escalating workplace conflict.
• Identify at least four reasons for employee conflict development.
• Distinguish between positions and interests in a potential workplace confrontation involving people, departments, or divisions.
• Identify and provide examples of the three types of interests a person may have in a diplomatic workplace negotiation.
• Use a diplomatic strategic-planning worksheet effectively.
• Apply at least three diplomatic tactics to defuse a potential workplace conflict.
• Describe and use at least four closing diplomatic tactics that can prevent a workplace conflict.

Certificate of Completion

You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 27 questions. PDH credits are not awarded until the course is completed and quiz is passed.