Live support chatAdvanced Incident Troubleshooting Guide
In Advanced Incident Troubleshooting Guide, you'll learn ...
- The limitations of “Root Cause Analysis” (RCA) methodology
- Common “Root Cause” mistakes that can be easily corrected
- Advanced troubleshooting techniques for RCA
Overview
Preview a portion of this course before purchasing it.
Credit: 4 PDH
Length: 45 pages
What’s wrong with your “Root Cause” investigation? You did everything correctly according to the training provided. However, you still have issues and repeat failures. How do you improve when the changes made are not fixing the issues? You did, after all, address the “Root Cause.”
Root Cause can take you only so far. This advanced investigation course will guide you through the common “Root Cause” mistakes that can be easily corrected. It will also go deeper into the limitations of “Root Cause Analysis” (RCA) methodology and demonstrate how to fix these issues.
This course is for those Professional Engineers that practice incident investigation as a part of their profession. It is also for Professional Engineers in leadership roles that review RCAs of subordinates or peers.
Nothing is more troubling to an incident investigator than repeat failures. Evidentially, something was inadvertently overlooked. This could be the case; however, it could also be the limitations of “Root Cause” analysis. How can you follow a prescriptive RCA process and cross-check it to ensure you really have found all the causes?
This training will offer a methodology for cross-checking your RCA. It will also cover common RCA issues. Even if you have been performing investigations for years, this course will help you become a better investigator.
This course assumes that you have taken F-3007: Incident Investigation Principles & Techniques 101. If you have not taken this basic course to benefit from the advanced investigation skillset, it is assumed that you are an experienced and trained root cause investigator already.
Specific Knowledge or Skill Obtained
This course teaches the following specific knowledge and skills:
- The basic definitions of root cause and root cause analysis (RCA)
- Common reasons for failing to obtain the correct root cause
- Uncommon reasons for failing to obtain the correct root cause
- 12 commendable traits of a good incident leader
- Failure to prevent repeat failures with an RCA program
Certificate of Completion
You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 20 questions. PDH credits are not awarded until the course is completed and quiz is passed.
| This course is applicable to professional engineers in: | ||
| Alabama (P.E.) | Alaska (P.E.) | Arkansas (P.E.) |
| Delaware (P.E.) | District of Columbia (P.E.) | Florida (P.E. Area of Practice) |
| Georgia (P.E.) | Idaho (P.E.) | Illinois (P.E.) |
| Illinois (S.E.) | Indiana (P.E.) | Iowa (P.E.) |
| Kansas (P.E.) | Kentucky (P.E.) | Louisiana (P.E.) |
| Maine (P.E.) | Maryland (P.E.) | Michigan (P.E.) |
| Minnesota (P.E.) | Mississippi (P.E.) | Missouri (P.E.) |
| Montana (P.E.) | Nebraska (P.E.) | Nevada (P.E.) |
| New Hampshire (P.E.) | New Jersey (P.E.) | New Mexico (P.E.) |
| New York (P.E.) | North Carolina (P.E.) | North Dakota (P.E.) |
| Ohio (P.E. Self-Paced) | Oklahoma (P.E.) | Oregon (P.E.) |
| Pennsylvania (P.E.) | South Carolina (P.E.) | South Dakota (P.E.) |
| Tennessee (P.E.) | Texas (P.E.) | Utah (P.E.) |
| Vermont (P.E.) | Virginia (P.E.) | West Virginia (P.E.) |
| Wisconsin (P.E.) | Wyoming (P.E.) | |
Preview a portion of this course before purchasing it.
Credit: 4 PDH
Length: 45 pages
