Negotiating Skills for the Workplace

In Negotiating Skills for the Workplace , you'll learn ...

• Prepare for the upcoming negotiation
• Negotiate more confidently
• Preserve good will even if you cannot reach agreement
• Deal effectively with emergency situations where you do not have preparation time

Overview

Preview a portion of this course before purchasing it.

Credit: 7 PDH

Length: 58 pages

Participants will learn some very simple, yet powerful, principals about negotiations that are applicable in any situation. Whether you are very confident and assertive or introverted and compliant, these techniques will help you prepare for and conduct negotiations more successfully than you ever have before.

You will also learn how to identify and counter some of the typical 'dirty tricks' that are used in many unethical negotiations. Although we do not guarantee that you will be satisfied with every future negotiation you attempt, we do promise that following our techniques will assure that you have no regrets about the outcomes.

In this course, you will learn how to successfully negotiate:

• Salary packages
• Severance agreements
• Relationships between departments
• Work schedules with employees
• Employee accommodations
• Vendor relationships
• Client relationships
• Disciplinary actions
• Misconduct allegations
• Disputes between workers

Specific Knowledge or Skill Obtained

This course teaches the following specific knowledge and skills:

• Prepare for the upcoming negotiation
• Negotiate more confidently
• Preserve good will even if you cannot reach agreement
• Deal effectively with emergency situations where you do not have preparation time
• Ask questions that help you develop your strategy
• Stay on track and not get distracted
• Use outside standards to reduce the potential for conflict
• Recognize and deal with "dirty tricks"
• Utilize a variety of ways to close a negotiation and get agreement
• Differentiate between the value of "interests" and the danger of "positions"

Certificate of Completion

You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 40 questions. PDH credits are not awarded until the course is completed and quiz is passed.