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1. |
Why does the system not accept my email address and password?
There
are a number of reasons why you may not be able to login into your account:
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Are you registered as a user?
You must first sign-up as a new user
before you can login to PDHengineer.com to take courses. Click on
New User Sign-up Form on the login page
to create a new login account.
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b. |
Did you type your email address and
password correctly?
Note that email addresses and passwords
are case-sensitive. Check to make sure that the "Caps Lock" is not
selected on your keyboard.
If you cannot remember your password, then
type in your email address and click on "Forgot Password?" on the
login page. After answering the
security question correctly, your password will be emailed to you.
If you cannot remember the email address
that you used to create your account, then send us an email at
administrator@pdhengineer.com.
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c. |
Do you have "cookies" enabled on your web
browser?
If your web browser is set to a high
security setting, then you may not be able to login to your
PDHengineer.com account. Changing your web browser settings is
simple:
Microsoft
Internet Explorer 6.0+
- Select "Internet Options" from the Tools menu.
- Click on the "Privacy" tab.
- Click the "Default" button (or manually slide the bar down
to "Medium") under "Settings".
- Click "OK".
Microsoft Internet Explorer 5.x
- Select "Internet Options" from the Tools menu.
- Click on the "Security" tab.
- Click the "Custom Level" button.
- Scroll down to the "Cookies" section.
- To enable:
- Set "Allow cookies that are stored on your computer" to
"Enable".
- Set "Allow per-session cookies" to "Enable".
- Click "OK".
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If your web browser is not listed above
and you suspect that your browser is blocking cookies, then send us an
email at
administrator@pdhengineer.com for
assistance.
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| 2. |
I
submitted the course quiz, but I get a blank screen.
Your
web browser is most likely set to a high security setting, which blocks cookies.
In order to view your quiz results and access your certificate of completion,
you need to enable cookies in your web browser. See the instructions above
in Question 1.c.
Once
you have enabled cookies in your web browser, you can access your certificate of
completion by clicking on "Completed Courses" in the
My
Account menu.
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| 3. |
I
am unable to download the course PDF file.
You
must have a copy of Adobe Acrobat or Adobe Acrobat Reader installed on your
computer to download and view course PDF files. Click on the link below to
download a free copy of Adobe Acrobat Reader:
Note
that some users who have Adobe Acrobat or Acrobat Reader installed on their
machines have reported problems with these applications.
If
you are unable to open a PDF file on PDHengineer.com, then get the latest copy
of Reader using the link above. If you have the latest version of Reader
installed, then check whether your computer has any old versions still installed
on your computer.
It
has been reported by some users that having an older version of Acrobat or
Reader installed on their computer, along with the new version, resulted in PDF
download problems. All old versions of Acrobat or Reader should be
uninstalled when the new version is installed.
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| 4. |
I
am unable to download my course certificate of completion.
You
must have a copy of Adobe Acrobat or Adobe Acrobat Reader installed on your
computer to download and view your course certificate. Refer to Question
No. 3 above for information on downloading Adobe Acrobat Reader. If the
latest version of Adobe Acrobat Reader is installed on your computer and you
still cannot download your certificate, then check which browser you are using:
Checking Your Web
Browser
- Select "Help" in the menu at the top of your browser.
- Select "About Internet Explorer" or "About Netscape", etc.
A
very small number of users may experience problems downloading the certificate
of completion with web browsers other than Microsoft Internet Explorer 6.0+ or
Microsoft Internet Explorer 5.x. If you use a different browser (such as
Netscape or Opera) and you are unable to download your certificate, then try
downloading your certificate using Microsoft Internet Explorer. You can
click on the link below to download a free copy of the latest version of
Microsoft Internet Explorer.
Get Microsoft Internet Explorer
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| 5. |
Some of the text and graphics on PDHengineer.com do not display properly on my
screen.
The
design of PDHengineer.com is optimized for the Microsoft Internet Explorer
series of web browsers. The functionality of the website, including
creating a login account, purchasing courses, taking quizzes, etc., works with
any web browser. However, there are some text and graphics that may appear
slightly different than our web designers intended when displayed on your screen
if you use Netscape, Opera or another web browser.
We
would like to hear your feedback. If you are using Netscape, Opera or one
of the other non-IE browsers, send us an email at
administrator@pdhengineer.com and tell us whether you are
experiencing any display or functionality problems. We want to ensure that
your experience on PDHengineer.com is pleasurable.
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| 6. |
I
misspelled my name when creating my login account.
Any
information that you input when creating your login account can be changed at
any time by clicking on "Edit Profile Information" in the
My
Account menu. The exception is that you cannot change your
email address (which serves as your login username) in My Account. If your
email address changes, you will need to either create a new login account using
your new email address or contact us at
administrator@pdhengineer.com for assistance.
Note
that any changes that you make to your Profile Information will not be reflected
in previously created certificates of completion. Thus, changing your name
in your Profile Information will not result in the new name being added to
existing certificates in your account from previously completed courses.
The new name will, however, be applied to certificates for courses completed in
the future.
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Your Peers' Comments
"Very convenient and reasonable assortment
of relevant topics."
Charles Webre, PE
Lafayette, LA
"The course was informative and the quiz
was challenging."
John Quinn, PE
Lee's Summit, MO
"Great - this was so much more comfortable
than setting up and traveling to any other type of continuing
education."
Robert Voitik, PE
Vancouver, WA
"This is my first experience with
PDHengineer and the course on Ethics was excellent."
Alfred Fuselier, PE
St.
Martinville, LA
"Excellent. My first course was a good
refresher on area classification."
Robert Furmaga, PE
Houston, TX
"Simple to understand and follow."
Joseph Johnson, PE
San
Angelo, TX
"The only good site I have found so far."
Robert O'Brian, PE
Massena, NY
"Material and quiz was easy to
understand."
Kelly Staples, PE
Orland
Park, IL
"Easy to navigate website."
Charysse Knotts, PE
San
Antonio, TX
"The experience was convenient, timely and
effective."
Jack Brown, Jr., PE
Garland, TX
"Pleasant. Am planning to use it
again."
Stephanie Walter, PE
Menomonee Falls, WI
"The course was well designed and time
efficient."
Jimmy LeMarr, PE
Sour
Lake, TX
"Relatively simple procedure."
Steven Fox, PE
Chesterfield, MO
"Very good course content."
Dhanendra Pardhi
Dubai,
UAE
"Very user friendly."
Timothy Williams, PE
Raytown, MO
"Easy to learn from."
Paul Hightower, PE
Albany, OR
"This is a convenient way to earn PDH
hours. On this occasion I did the one hour ethics course, which worked
well. I will be trying some other courses as well."
Steven Flatter, PE
San
Antonio, TX
"Easy to select a course and get a user
ID. I like the free course too. Questions on the ethics course were
valid and covered important issues."
Lester Johnson, PE
Cedar
Park, TX
"Excellent and valuable description for
different state requirements and a fairly broad array of available PDH
subjects and topics."
Michael Hocker, PE
Poughkeepsie, NY
"So far I've only tried the Ethics demo
course but was pleased with the information and the quiz."
Gary Miloradovich, PE
Freeport, TX
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