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Conflict - Understanding and Managing
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Attention New York Engineers:
This course cannot be taken to fulfill your
continuing education requirements in the state of New York since the course does
not fall under the category of "Areas of Practice" or "Law/Ethics".
For more information, check the
New
York State Board Requirements.
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Richard "Dick" Grimes, CPT
Overview
Conflict is part of everyday
work life. We may not even notice only minor irritations because we are so used
to them. However, these can easily build into something that can cause great
tension within a work team.
This course will help you
identify typical reasons for conflict, the three escalating stages of it, and
devise strategies for preventing it from getting disruptive. There is also a
checklist that students can use to assess the potential for conflict in their
workplace.
The
student must take a multiple-choice quiz consisting of fifteen (15)
questions at the end of the course to obtain PDH credits.
Specific Knowledge or Skill Attained
After
completion of this course, students will be able to:
- Deal
successfully with employee conflict
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Identify the clues that tell you how serious it is becoming
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Identify causes of employee conflict
- Reduce
causes of employee conflict
- Take
steps to minimize conflict
- Select
an appropriate strategy to handle conflict
Course
Click on the link below to review the course
prior to taking a quiz for credit.
Conflict - Understanding and Managing (538 KB)
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To obtain PDH credits for this course, you will need to take a quiz for
credit. Click on the link below.
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